About the service
A calm plan for a bad day
When a site is hacked, panic makes everything worse: deleted evidence, rushed fixes, the same gap open again a week later. We respond step by step — stop the damage, remove the malware, restore a clean version and close the gap that let the attacker in.
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Containment
Stop the damage first
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Cleanup
Malware removed at the root
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Restore
Back online from clean data
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Root cause
The entry point closed
The idea
Recovery is decided before the incident
How fast a website recovers depends on what was prepared: a clean backup that really restores, a list of who has access, someone who knows the setup.
We help you put these things in place now — so a bad day stays a bad day, not a lost month.
Business value
Back online without the chaos
Every hour a hacked site stays online can mean spam sent in your name, search warnings and lost orders. A planned response limits that damage, brings back a clean version and closes the gap — so the attacker can’t simply return the same way.
When fast help is needed
- Your site redirects visitors to strange pages
- Search engines or browsers warn about your site
- Unknown admin accounts or files appear
- You want a plan before anything happens
What you will get
- First steps to contain the attack
- Malware removed and a clean site restored
- The entry point found and closed
- A written incident report and recovery plan
Benefits
Why response and recovery with Scaleable
We know how WordPress sites are built, so we can tell a clean file from an infected one and bring your site back without guesswork.
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Calm, step by step
A fixed order of steps keeps the response focused, even when the pressure is high.
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Cause, not just symptoms
We look for how the attacker got in and close that path, so the cleanup actually lasts.
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Evidence for later
Logs and findings are documented, which helps if you have to report the incident or inform customers.
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From recovery to prevention
After the incident, the same team hardens the site and sets up backups and monitoring.
Principles
Recovery Principles That Drive Results
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Contain First, Then Clean
We stop the damage before we start repairing. Cleaning a site that is still under attack only buys time for the attacker.
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Evidence Before Deletion
Logs and infected files are saved before the cleanup. They show how the attack happened and which gap has to be closed.
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Restore Only What’s Clean
A backup is checked before it goes live, because restoring an infected copy just brings the problem back.
Recovery isn’t the finish line
We don’t just clean up. We make the next attack harder.
Once your site is clean, the same team closes the entry point, hardens WordPress and tightens access — while every detail of the incident is still fresh.
Part one
Recovery
First response, cleanup and a clean restore that gets your website back online.
- Site contained and evidence secured
- Malware, backdoors and unknown users removed
- A clean version restored and tested
Part two
Protection
Hardening and access rules that close the gap the attacker used — and similar ones.
- All passwords changed and two-factor login switched on
- Outdated plugins updated or replaced
- Regular backups with a tested restore
Process
Our Recovery Workflow
In an incident, order matters more than speed alone. We follow the same steps every time — from first response to hardening — so nothing is skipped, nothing is guessed and the site comes back clean.
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First Response
Situation assessed, access secured and you informed.
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Containment
Site isolated or put into maintenance mode to stop the damage.
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Cleanup
Malware, backdoors and rogue accounts removed.
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Restore
A clean version brought back and tested.
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Root Cause
Logs analysed to find how the attacker got in.
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Hardening
The entry point closed and protection strengthened.
Collaboration
Clear updates when it matters most
During an incident you need to know what’s happening, not every technical detail. We keep you posted at each step, tell you what to communicate to customers and hand over a written report once the site is clean again.
- An update after every step
- Help with what to tell customers
- A written report at the end