About the service
Know first when your site is down
Without monitoring, you often hear about an outage from a customer — or not at all. We check continuously whether your website, shop and key pages respond, alert the right people as soon as something fails and start fixing it before more visitors run into an error.
-
Checks
Homepage, shop and key pages
-
Alerts
Sent to the right people
-
Response
A plan for every outage
-
Reports
Outages and causes on record
The idea
Minutes matter more than reasons
When a site is down, the first question isn’t why — it’s how soon it can be back. Every minute offline means lost enquiries, lost orders and visitors who may not return.
The reasons come next, so the same outage is less likely to happen again.
Business value
Less time offline
An outage nobody notices can last for hours: no orders, no enquiries and a poor impression on everyone who tries to visit. Monitoring shortens the time between failure and fix, and the reports show whether outages are becoming rarer.
When uptime checks are needed
- Customers tell you the site is down
- Your hosting has gone down before
- Outages happen, but nobody knows why
- Ads keep running while the site is offline
What you will get
- Continuous checks of your key pages
- Alerts to agreed contacts when a check fails
- Clear steps for every type of outage
- Reports on outages, causes and fixes
Benefits
Why uptime monitoring with Scaleable
An alert alone fixes nothing. With us, the alert goes to people who know your website and its hosting and can start on the fix themselves.
-
Checks that test real use
Beyond pinging the homepage, we can check that key pages load their content and the shop responds.
-
A name on every alert
Every alert route has a responsible person, so an outage doesn’t wait for someone to feel responsible.
-
Fix, then improve
After an outage we look at the cause and change what’s needed, so the same failure is less likely to return.
-
Hosting and code in view
We know both the server and the WordPress code, so we can tell a hosting issue from a broken plugin.
Principles
Uptime Principles That Drive Results
-
Watch What Earns Money
We monitor the pages your business depends on — checkout, booking, contact — not just whether the server answers.
-
Back Online First
During an outage the priority is getting the site back. Deeper analysis follows once visitors can use it again.
-
Every Outage Teaches Something
Each incident is documented with its cause, so patterns become visible and recurring problems get solved at the root.
An alert isn’t the finish line
We don’t just tell you it’s down. We bring it back.
The team that receives the alert has access to your hosting and code, follows the agreed steps and gets your site back online — without a ticket passed between providers.
Part one
Monitoring
Continuous availability checks for the pages your business depends on.
- Checks for homepage, shop and key pages
- Alert routes to agreed contacts
- Written steps for each type of outage
Part two
Response
When a check fails, a fix by people who know your site and its hosting.
- Cause narrowed down: server, plugin or code
- Site repaired or rolled back to the last working version
- A short note on what happened and what changes
Process
Our Uptime Workflow
Monitoring is only as good as what happens after the alert. We set up the checks, agree who is told and what happens next, and use each outage to make the next one less likely.
-
Checks Setup
Key pages and functions chosen and monitored.
-
Alert Routes
Who hears about what, and through which channel.
-
Incident Steps
Clear first actions written down for common outages.
-
Fix
Site brought back online, cause narrowed down.
-
Report
Outage, duration, cause and fix documented.
-
Improvements
Changes that make the same outage less likely.
Collaboration
You hear about it from us first
Together we decide who should be told about an outage and who only needs the regular summary. During an outage you get short status updates, and afterwards a clear note on the cause and what we changed.
- Alert contacts agreed with you
- Status updates during an outage
- A clear note on every cause